How long will it take for my order to arrive?

All products are manufactured to order , which includes a production time of 2 to 5 business days .
After production, shipping to countries within the European Union typically takes between:

• 5 to 10 business days for Portugal, Spain and France.
• 7 to 12 business days for the rest of Europe.

You will always receive a tracking code as soon as your order is shipped.

Why are products only made after an order is placed?

We work with a made-to-order model: each piece is produced exclusively when ordered.
This brings several advantages:

• It avoids waste and overproduction.
• It reduces environmental impact.
• Ensures that each item is made specifically for you.
• It allows you to maintain consistent quality, without any old stock.

Are your products embroidered? Is the quality good?

Most of our items include High-quality embroidery , ensuring a premium, resistant and durable finish.
The embroidery process:

• creates more durable parts
• It has a premium finish.
• It doesn't fade like certain prints.
• It guarantees a more elegant and long-lasting look.

Each embroidered piece undergoes quality control before being shipped.

However, there are some exceptions:

• leggings
• sports t-shirts ,
• sports tops
• bomber jackets

➡️ They are not embroidered , as these materials and pieces require different processes, more suited to flexibility, lightness, and elasticity.

Can I return a product if I don't like it or change my mind?

Since each piece is produced individually after being ordered, we do not accept returns due to change of mind or incorrect size selection .

However, to ensure you choose the ideal size, each product includes a specific size guide on its respective page . We recommend consulting it before finalizing your purchase—it's a simple way to ensure the chosen item corresponds exactly to what you're looking for.

We only accept returns in case of defects, manufacturing errors, or if the product arrives damaged . If this happens, we are always here to help.

What do I do if my product arrives defective or damaged?

You have up to 30 days after receiving your order to report any problems.
The process is simple:

1. Send an email to info@ryzenstyle.com
2. Includes the order number.
3. Send clear photos of the defect.

We will resend the product or issue a refund, depending on the case.
You don't need to return the item.

What payment methods do they accept?

We accept payments through:

• Paypal
• credit card
• Debit card
• MB Way (Portugal)
• Multibanco (Portugal)
• Apple Pay
• Google Pay
• Shop Pay

All payments are secure and processed by Shopify Payments.

What are the shipping costs?

Shipping costs are automatically calculated at checkout based on the address and weight of the order. You can see the exact amount before finalizing your purchase.

Are there customs fees in Europe?

No.
How do orders work within the European Union? They are shipped from production centers also located in Europe, so there are no additional customs fees .

How can I track my order?

As soon as your order is produced and shipped, you will receive an email with the tracking code so you can follow the shipment in real time.

How do I choose the correct size?

Each product has a detailed size chart on the item page.
We recommend checking the measurements before purchasing, especially for embroidered items, which tend to have a more structured fit.

How can I contact you?

You can contact us by email: 📩 info@ryzenstyle.com
We typically respond within 24–48 business hours .